Privacy Policy

Last Updated on June 7, 2024

Stacey Zacharias RMT, CNP, and Whole Health Matters (referred to as "We/Our") prioritize your privacy. This Privacy Policy governs your use of www.wholehealthmatters.ca, including all content, features, and services on our website or related landing pages (collectively, the "Site"), whether as a visitor or registered user. “You” or “your” refers to anyone visiting the Site.

PLEASE READ THIS PRIVACY POLICY BEFORE USING OUR SITE

By using our website or agreeing to the Terms of Use and Privacy Policy when prompted, you accept and consent to this Privacy Policy. If you do not agree, do not access or use our Site or Services.

This policy explains how we collect information from you, whether automatically or voluntarily, including browsing, purchases, downloads, and interactions.

This Privacy Policy applies to:

• Use of this Site

• Email, text, and electronic communications with the Site

• Engagement with us via ads and apps on third-party platforms that refer to this Privacy Policy

This Privacy Policy does not apply to:

• Offline data or other websites we or third parties operate

• Third-party content or ads that link to or are accessible from this Site

This policy also explains how we use, disclose, and protect your data, and your rights related to your personal information.

Use of Site

To use the Site, you must be at least 18 years old or the age of majority in your location. If you’re under 18, stop using the Site and do not share any personal information. If you believe we’ve collected data from someone under 18, contact us at

[email protected].

Information We Collect

By agreeing to this Privacy Policy, you consent to our collection and use of your data, including sharing it with third-party processors.

We collect:

1. Personal Information: Name, address, phone number, email, age, gender

2. Financial Information: Payment info (mainly handled by WIX, Square, or Practice Better)

3. User Account Info: Name, email, password (we do not store your password)

4. Browser and Device Info: IP, browser type, visit duration, device ID

5. Social Media Info: Username, email, age, gender, and public profile content

6. Sensitive Info: We don’t ask for this. If you provide it, you consent to its use under this policy

How We Collect Your Information

• Voluntarily Provided: When you make purchases, subscribe, submit forms, or contact us

• Automatically Collected: From your browser or device, such as IP address, visit times, and device type

Tracking Technologies

We use:

• Clickstream Data

• Cookies

• Web Beacons or Pixels

• Social Media Widgets

• Third-party Software

These tools track usage, measure performance, and help improve the Site. You can manage cookie settings in your browser. Some functionality may break if cookies are disabled.

Third-Party Tracking

Some third parties (ads, servers, content providers) may collect data via cookies or similar tools. We do not control their tracking practices. Contact them directly for concerns.

Opting Out of Tracking

You can configure your browser or device to limit tracking. Disabling cookies may affect Site functionality.

Links to manage Do Not Track settings:

Android

Mac/Safari

Website Analytics

We may use third-party analytics tools to analyze site traffic and usage. These services don’t receive personal information from us directly.

Email Policies

We won’t sell or lease your email. We follow Canadian, U.S., and California email laws. You can unsubscribe using the link in our emails or email [email protected].

How We Use and Disclose Information

We use your data for:

• Access and account management

• Processing purchases

• Sending offers and updates

• Analyzing usage and improving the Site

• Security and legal compliance

We share your data with:

• Hosting and payment service providers

• Marketing partners and analytics tools

• Law enforcement if legally required

• Buyers in case of a business sale

We do not sell your data.

Data Retention

We retain your information only as long as needed for services or legal reasons. Once no longer needed, it will be deleted.

International Data

Your data may be stored outside your jurisdiction. We take reasonable steps to protect it in line with this policy.

Processing Your Data

We use third-party processors for payment, analytics, email, and more. For a list of providers, email [email protected].

Security

We use standard security measures, SSL, and trusted third-party processors. Email is not secure. Contact us at [email protected] for concerns.

Breach Notification

If there’s a breach involving customer data, we’ll notify affected users by email within 72 hours and report it to authorities.

Your Rights

You can:

• Access, update, or delete your data

• Request how we use or share it

• Opt-out of marketing

• Ask us to transfer data to another service

• File a complaint with your local data authority

To exercise these rights, contact [email protected].

California Privacy Rights

California residents may:

• Request info about data shared with third parties once a year

• Opt out of data sales

• Request deletion of data they’ve posted (some limitations apply)

To make a request, contact [email protected]. We respond within 30 days.

Changes to This Policy

We may update this policy anytime. The "Last Updated" date reflects the most recent version. Continued use of the Site means you accept any changes.

Contact

For questions or requests related to your privacy rights, email our data manager at [email protected].