Privacy Policy

Stacey Zacharias RMT, CNP, and Whole Health Matters (referred to as "We/Our") prioritize the safeguarding of your privacy and are dedicated to upholding it. This Privacy Policy regulates your usage and interaction with Our website, www.wholehealthmatters.ca, encompassing all content, features, and services provided through our website or associated landing pages (collectively, the "Site"), whether as a visitor or a registered user. Within this Privacy Policy, "you" or "your" pertains to any individual who visits Our Site.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE ACCESSING OUR WEBSITE

The Privacy Policy is legally binding. By utilizing our website or consenting to the Terms of Use and Privacy Policy when prompted, you explicitly acknowledge and consent to be bound by this Privacy Policy. Should you disagree with the Privacy Policy, refraining from accessing or using our Site or Services is imperative.

This Privacy Policy delineates our procedures for gathering information from visitors to our Site, be it through automated means or voluntary actions taken during your visit. These actions may include, but are not limited to, browsing, purchasing, or downloading products, content, or resources on our Site, as well as engaging with us virtually or in person.

This Privacy Policy pertains to the information we gather in the following instances:

1. On this Site;

2. In email, text, and other electronic communications exchanged between you and this Site;

3. During your engagement with us, our advertisements, and applications on third-party platforms if these applications or advertisements contain references to this Privacy Policy;

It is important to note that this Privacy Policy does not extend to information gathered through:

1. Offline interactions or any other methods, including on any alternate websites operated by us or by any third parties, including our affiliates and subsidiaries;

2. Any third-party sources, including content or advertisements that may link to or be accessible from this Site;

Furthermore, this Privacy Policy outlines the utilization and disclosure of your information by us, as well as delineates your rights concerning the personal information we collect.

Use of Site

To utilize Our Site, individuals must be of at least 18 years of age or the age of majority in their respective jurisdiction. It is imperative that individuals under the age of 18 refrain from disclosing any information on Our Site. We are committed to not intentionally gathering, utilizing, or revealing personal data of visitors under the age of 18. If you are under 18, it is essential to cease using Our Site immediately and abstain from furnishing any information through any feature on the platform. If you discover any information collected from individuals under 18, please contact us promptly at info@wholehealthmatters.ca so that we can expunge that data.

INFORMATION WE COLLECT

When visiting Our Site, specific information is gathered from you. By agreeing to this Privacy Policy, you explicitly consent to: (i) the collection of information outlined below by us; (ii) our utilization of the gathered information; (iii) the processing of this information; and (iv) our sharing of data with third-party processors as necessary for the operation of our business.

Here are some examples of the data we collect. However, please note that this list may not be exhaustive:

1. Personal Information: Personal identifying information includes details such as your name, billing and shipping addresses, contact numbers, email addresses, and demographic data like age and gender.

2. Financial Information: Financial information, encompassing details like credit card or bank account numbers, pertains to data disclosed during any transaction conducted on Our Site. It is important to acknowledge that we retain minimal financial information, as most of such data is transmitted to third-party payment processors. Transactions will be handled by one of the following third-party service providers: WIX, Square, or Practice Better. We highly recommend reviewing the privacy policies of these third-party payment processors that we engage with for payment processing whenever you make a purchase on Our Site.

3. User Account Information: In order to procure or utilize specific services, it may be necessary for you to establish a user account by furnishing your name and/or email address, as well as generate a distinct password. To uphold security measures, we do not retain or have access to your password. It is incumbent upon you to maintain the confidentiality of your password and refrain from disclosing your account information to any third parties, including us.

4. Computer, Browser and Mobile Information: Information gathered may include computer and connection data, encompassing statistics regarding page views, site traffic, unique URLs, advertisement details, IP addresses, browsing history, and site log data. Should you access the website through a mobile device, additional information such as device model, manufacturer, device identification, and location details may also be collected.

5. Social Media Information: We may collect personal information from various social networking platforms and applications, such as Instagram, Facebook, LinkedIn, YouTube, Pinterest, and Twitter. This information may encompass details like your name, username across these platforms, location, email address, age, gender, profile picture, and any other publicly shared content on your social media profiles. To regulate the sharing of this data, we recommend reviewing and adjusting the privacy and security settings on each respective social media platform.

6. Sensitive Information: We assure you that we will never solicit sensitive information from you. Kindly refrain from disclosing any confidential data, such as your social security number, health records, genetic information, or details pertaining to your ethnicity, religion, or criminal background. Should you choose to share such information, you are thereby granting consent for us to utilize, store, and handle this data in compliance with our policy.

HOW WE COLLECT YOUR INFORMATION

Information You Voluntarily Provide

We collect information from you voluntarily and manually when you engage with Our Site. This occurs when you make purchases, access Services or specific content on our Site, subscribe to our email list or newsletter, fill out a form, pose inquiries, or interact with us by leaving comments or feedback. It's worth noting that some of the information you provide manually may qualify as personal information, including details like your name or email address.

Information from Your Website Browser or Mobile Device

We gather information automatically transmitted from your website browser or mobile device, including your IP address, operating system name, browser name and version, visit timestamp, visited page(s), and duration of each visit. The data collected may vary based on your browser or device configurations. Generally, the information obtained from your browser and mobile device is not inherently personally identifiable. Nevertheless, we may merge this data with other information to establish your identity or combine it with personally identifiable data.

Tracking Technologies

When you visit Our Site or interact with our email communications, we gather information through various means such as cookies, pixels, web beacons, tags, and other tracking technologies. These tools are utilized to gather data on your interactions, browsing patterns, and purchasing behavior. These tracking technologies include:

1. Clickstream Data: Through site access logs, we gather URL information, clickstream data, and elements of the HTTP protocol. These data points contribute to the creation of non-identifying site usage data, including metrics such as the frequency of hits and visits to the site. This data is internally utilized for research and development, user analysis, and informing business decisions, ultimately enhancing the services offered to our users. The statistical insights derived, devoid of any personal information that could identify individuals, may also be shared with third parties for data processing and analysis purposes.

2. Cookies: Cookies gather data transmitted from your computer, encompassing how you engage with our Site, notably when utilizing specific features or downloading attachments. They assist in evaluating and enhancing our marketing and advertising efforts. Moreover, cookies enable our partners and third parties to employ tracking technologies to monitor your Site usage across various devices. Statistical data, such as duration spent on particular webpages and the geographical location of Site access, is also collated. This data collectively aids us in refining our Services, tailoring content to user interests, and enhancing Site functionality. Most browsers are configured to accept cookies as a default setting. Upon your initial encounter with our Site, you will be prompted to provide consent for cookie usage. Should you opt to disable cookies, you can manage this through your browser settings. Nevertheless, please note that this action may impact your ability to utilize or make purchases via our Site. For detailed guidance on managing cookies using specific web browsers, refer to the respective browser websites.

3. Website Beacons or Pixels. These are small graphics that aid in comprehending browsing behavior and enhancing user experience. In contrast to cookies, website beacons and pixels remain non-identifiable during website visits.

4. Social Widgets. The buttons displayed are furnished by third-party social media providers, offering interaction and access to specific social media services while browsing Our Site. These widgets have the capability to gather browsing data, which could be transmitted to the relevant third-party social media provider.

5. Third Party Software. We may employ third-party software on Our Site for advertising, marketing or email campaigns, and other business endeavors. Such third-party software may utilize cookies or comparable tracking technologies. It is important to note that we do not have authority over these third-party entities or their utilization of cookies.

Third-Party Use of Cookies and Other Tracking Technologies  
Some content or applications on Our Site, such as advertisements, are facilitated by third-party entities, including advertisers, ad networks, servers, content providers, and application providers. These third parties may utilize cookies independently or in conjunction with web beacons or other tracking technologies to gather data about your interactions on Our Site. The data collected may be linked to your personal information or encompass details, including personal data, regarding your online engagements across various websites and digital services. Subsequently, they may leverage this data to deliver tailored content, such as interest-based (behavioral) advertising, to you.

We do not govern the tracking technologies of these third parties or their utilization. Should you have inquiries regarding an advertisement or targeted content, we recommend contacting the relevant provider directly.

Ability to OPT-OUT of Tracking
We may employ the technologies mentioned above to gather data concerning your online activities across various third-party websites or online services, a practice known as behavioral tracking. Your preference to opt-out of tracking on this website will be respected. However, opting out may result in certain features of this site, both current and forthcoming, functioning sub-optimally. For instance, sharing content from our site to social media platforms may be affected. Should you wish to opt-out of tracking or seek further details on the process, please refer to the provided resources.

You have the option to configure your browser settings to decline all or certain types of browser cookies, or to receive notifications when cookies are being transmitted. For guidance on managing your Flash cookie preferences, please refer to the Flash player settings page available on Adobe’s official website. It is important to be aware that disabling or rejecting cookies may result in certain sections of this website becoming inaccessible or functioning improperly.

To learn how to enable or disable tracking on your device, please refer to the following links:

Turn “Do Not Track” on or off/Android

Turn “Do Not Track” on or off/Mac

Website Analytics

Periodically, we may utilize third-party analytic tools managed by external entities. These tools employ cookies or similar tracking technologies to evaluate visitors' interactions with Our Site, enabling an assessment of content popularity and a deeper comprehension of online behavior. It is important to note that we do not disclose personal information to these third-party providers. Nonetheless, by accessing Our Site, you are granting permission for these third-party analytic companies to gather and utilize your information. We advise reviewing their individual privacy policies and reaching out to them directly for any inquiries or data deletion requests.

Email Policies

We are dedicated to safeguarding the confidentiality of your email address. Our commitment includes refraining from selling, renting, or leasing our subscription lists to external parties. Your email address will only be disclosed to third parties in accordance with the provisions stated in our Privacy Policy. Adhering to the regulations outlined in Canada's anti-spam legislation, the CAN-SPAM Act of 2003 (Public Law No. 108-187), and the California Consumer Privacy Act of 2018 ("CCPA"), all emails originating from our organization will prominently display the sender's identity and offer clear contact information. Furthermore, each email will feature concise instructions on how to opt-out of future correspondence by providing a straightforward method to remove yourself from our mailing list, alongside an "unsubscribe" link at the email's conclusion. Should you encounter any difficulties in unsubscribing from our newsletter, please reach out to us at info@wholehealthmatters.ca to request exclusion from future email communications.

HOW WE USE AND DISCLOSE YOUR INFORMATION

Use of Information

We store and transmit your data to a third party for processing. However, the processing of your data is primarily driven by our legitimate business interests. The collection of your information on our site serves various purposes, including:

1. Providing you access to our site and its contents

2. Fulfilling your requests for information, products, or services

3. Executing our contractual obligations and enforcing our rights, such as billing and collection

4. Gathering statistical data and analyzing trends for internal and external use

5. Enhancing our services, marketing efforts, and troubleshooting site issues

6. Contacting you with special offers, newsletters, and third-party advertisements that align with your interests

7. Enabling your participation in interactive features on our site

8. Enhancing site content, functionality, and providing a personalized user experience

9. Safeguarding against fraudulent activities and security breaches

10. Resolving disputes, cooperating with law enforcement, or meeting legal obligations

11. Undertaking any other activities with your explicit consent

12. Moreover, we may utilize the information collected to facilitate targeted advertisements to specific audiences on behalf of our advertisers. While we do not disclose your personal information without consent for this purpose, interacting with an advertisement may lead the advertiser to presume that you meet their target criteria.

Disclosure of your Information

1. In certain circumstances, we may disclose the personal information we collect from you or that you provide, as outlined in this Privacy Policy, to third parties. This sharing of data with third-party processors is essential to support our legitimate business interests. Rest assured, we do not engage in selling your information to external parties. The sharing of your information with third parties serves various business operations, including but not limited to:

2. Administering our website and conducting tasks such as payment processing, hosting services, email delivery, communications, and customer service.

3. Delivering our services effectively.

4. Managing your account and facilitating communication with you.

5. Analyzing data and trends, potentially in collaboration with third-party analytical companies.

6. Running and overseeing our advertisements to ensure they are visible to you when you visit our website.

7. Safeguarding the security of our business and website, which may involve investigating and rectifying any breaches of our rights or policies, as well as acquiring and maintaining insurance coverage, managing risks, and seeking financial or legal counsel.

8. Promoting and marketing our website and services.

9. In the event of a sale or transfer of our business.

10. Complying with legal obligations, such as initiating or responding to legal actions, or safeguarding the rights, property, and safety of others. This may entail sharing information with relevant parties to prevent security breaches, fraud, or credit risks.

11. Fulfilling any other legal obligations, safeguarding your interests, the interests of others, or our business.

12. With your explicit consent.

13. Furthermore, we may disclose aggregated information about our users and data that does not identify any specific individual in accordance with this Privacy Policy and without constraints.

Retention of Information

We retain your information only for the duration necessary to furnish you with our services, adhere to legal requirements, or until you request its deletion. Any data that is no longer essential will be promptly and permanently removed from our records.

International Data

Your data, encompassing Personal Data, might be transferred to and stored on servers situated outside your state, province, country, or another governmental jurisdiction where data protection laws may vary from those in your jurisdiction. We are committed to taking all reasonably necessary measures to guarantee the secure treatment of your data in alignment with our Privacy Policy. Rest assured that no transfer of your Personal Data will occur to an organization or country without adequate controls in place.

Processing Your Information

We do not directly handle or retain your information; instead, third-party processors are utilized for data processing. Essential for our operational needs, certain information is shared with external parties. For example, when a service is purchased through our platform, your payment details are forwarded to and managed by a third-party payment processor. For a comprehensive list of the third-party applications we utilize, kindly reach out to us at info@wholehealthmatters.ca.

While predominantly reliant on external processors, there are instances where we internally process your information. By agreeing to adhere to our Privacy Policy, you authorize us to process your data to fulfill our business requirements.

Protection of Your Information
We employ commercially reasonable methods to safeguard both voluntarily provided and automatically collected information. Our security measures include utilizing standard security protocols, transmitting data securely through Secure Sockets Layer (SSL), and exclusively relying on reputable third-party payment processors. For enhanced protection, we advise refraining from sharing sensitive information via email due to its inherent lack of security. To fortify Our Site, we employ software programs to monitor network traffic for any unauthorized activities. Despite our diligent efforts to safeguard your data, it is important to note that no system or data transmission online can guarantee absolute security. Should you have any concerns regarding your personal information, please reach out to us at info@wholehealthmatters.ca.

Event of a Breach

In the rare event of customer data loss, theft, or possible compromise, our protocol mandates promptly notifying our customers via email within 72 hours of detecting the incident. Furthermore, we commit to reporting such occurrences to the relevant data protection authorities. Collaboration with affected customers will be prioritized to outline necessary actions, including end-user notifications, essential patches, and preventive measures to forestall any potential recurrences.

YOUR RIGHTS

We respect your rights concerning your personal information and data. You are entitled to access, correct, request restrictions or deletion of your information, or specify how we utilize your collected personal information and data, in accordance with relevant laws. Please note that reasonable fees may apply for actions regarding your data. Additionally, before taking any action, we may request evidence verifying your identity.

Once your identity is confirmed, you have the right to:

1. Update or modify any information you have provided by contacting us at info@wholehealthmatters.ca.

2. Request confirmation of the data we hold about you and its purposes, including whether we process or share your data with third parties, and for what purposes. We will provide copies of your personal data unless it impacts others' rights and freedoms.

3. Alter your consent to our information usage, which might necessitate deleting your account, potentially limiting access to our site.

4. Obtain a complimentary digital copy of your data upon the initial request; subsequent requests may incur a reasonable fee.

5. Ask us to compile and transfer your data to another controller in a commonly used, machine-readable format, unless it poses an undue burden.

6. Request the deletion of all data we hold about you without delay, with exceptions as required by law or for legal defense purposes, potentially leading to account termination and limited site access.

7. Opt-out of future email correspondence by modifying your communication settings or contacting us at info@wholehealthmatters.ca.

8. Decline third-party marketing communications or the use of your personal information for marketing by contacting us at the provided email address.

9. Restrict data processing in certain situations, such as disputing data accuracy or objecting to processing, with data storage continued but not shared with third parties without consent, unless legally required.

10. Lodge a complaint with the relevant authority if you believe your data rights under this Privacy Policy or applicable laws have been violated.

11. If you wish for third parties, to whom we have provided your information, to delete it, kindly contact them directly. Upon request, we will disclose a list of all third parties to whom your information has been shared.

California Privacy Rights 
This section pertains to website visitors and customers located in California. The California Consumer Privacy Act (CCPA) grants specific privacy rights to California residents. If you are a California resident, you are entitled to request, free of charge once a year, information about the data we disclose to third-party marketers, including the identities and contact details of each third party receiving your information. Californian residents also have the right to opt out of the sale of their data.

For California residents under 18, you can request the removal of any data you have publicly posted on our website. To initiate this process, please use the contact details provided below. It's important to note that while we can delete publicly posted data from our website, complete removal from our systems may not always be feasible.

If you are a California resident wishing to exercise any of the aforementioned rights, please contact us at info@wholehealthmatters.ca. Upon receiving your request, we are committed to responding within 30 days.

Changes to our Privacy Policy

We retain the prerogative to modify and revise this Privacy Policy and will diligently update the "Last Updated" date at the outset of this page with each alteration. You can stay informed about our latest revisions by referring to this page. By persisting in using our site, you implicitly acknowledge and consent to any modifications made to our Privacy Policy periodically. We recommend revisiting this page whenever you visit our site to stay abreast of our current policies.

Get in touch

Should you have any inquiries regarding Our Privacy Policy or wish to exercise any of the rights outlined therein, please reach out to our dedicated data manager at info@wholehealthmatters.ca.

​

Many Blessings,

Stacey Zacharias RMT, CNP